Returns

RETURNS POLICY

Please check your sizing and measurements in the Size and Measurements guide on the product page to make sure you will have the perfect fit!


You can register your exchange or return here: https://vanessacocchiaro.com/a/return


Vanessa Cocchiaro accepts returns and exchange requests made within 15 days from when the order has been received. Returns registered after the 15 day period will not be accepted.


Clients outside selected EU and UK countries will be responsible for the return costs.

*Return items purchased on sale no matter the destination are the clients responsibility.*

The return limit does not include the transit time (only the return request and the expedition) so you don’t need to opt for an express delivery option.

 

Returned items that are not accompanied by an official returns form that is provided with the order and Vanessa Cocchiaro labels will not be accepted.

Vanessa Cocchiaro will provide the customs documents if applicable.
The return address is:
Att: SERVICE RETOUR VANESSA COCCHIARO
CO BERRY SERVICE
11 Z.A. Le Fay
36230 Neuvy-Saint-Sépulcre
France
Ph: +33 (0)2 54 30 97 13


The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you. Please note that we are unable to accept returns on personalized and customized products.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs. If an item is faulty or damaged please contact us within 60 days of purchase
Vanessa Cocchiaro is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.
For damaged items, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. Damaged items must be returned within 60 days of delivery. Clients can be offered a credit note, promocode, full or partial refund, local customs fee is non-refundable.
If you have questions, you can contact us at customercare@vanessacocchiaro.com.

EXCHANGES
If you would like to exchange an item please register your exchange on the site and we will be in touch with all information needed. 

If you receive an exchange and then want to return the exchanged item we do not cover the return. Please send the item to the above address.