Returns

RETURNS POLICY

Please check your sizing and measurements in the Size and Measurements guide here to make sure you will have the perfect fit!

Vanessa Cocchiaro accepts returns and exchange requests made within 15 days from when the order has been received. Returns registered after the 15 day period will not be accepted.
You can register your exchange or return HERE

We will get back to you with the return confirmation within 24-48hrs, from Monday until Friday.

*Items purchased on Sale to return are the clients responsibility to ship. Please still register the return at the link above.*

The return limit does not include the transit time (only the return request and the expedition) so you don’t need to opt for an express delivery option.

Returned items that are not accompanied by an official returns form that is provided with the order and Vanessa Cocchiaro labels will not be accepted. Vanessa Cocchiaro will provide the customs documents if applicable. If you do not use the customs documents provided you will be charged the customs taxes if they have been applied. 

The return address is:
Att: SERVICE RETOUR VANESSA COCCHIARO
CO BERRY SERVICE
11 Z.A. Le Fay
36230 Neuvy-Saint-Sépulcre
France

The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you. Please note that we are unable to accept returns on personalised and customised products.
If you wish to receive a refund we will credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs. If an item is faulty or damaged please contact us within 60 days of purchase.
Vanessa Cocchiaro is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.
For damaged items, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. Damaged items must be returned within 60 days of delivery. Clients can be offered a credit note, promocode, full or partial refund, local customs fee is non-refundable.
If you have questions, you can contact us at customercare@vanessacocchiaro.com.

EXCHANGES

If you would like to exchange an item please register your exchange here and we will be in touch with all information needed. 

If you receive an exchange and then want to return the exchanged item we do not cover the return. Please send the item to the above address. From the UK we will provide the return shipping label and customs documents but you will be charged a return fee of £15.